ICF Coaching Education Accreditation Complaint Form

ICF Coaching Education Accreditation Formal Complaint Submission Form
On behalf of the International Coaching Federation (ICF) and its stakeholders, we thank you in advance for your cooperation with our Coaching Education Accreditation Complaint Process. This form should be used to report possible breaches of the ICF Code of Conduct. Before completing this form, we highly recommend that you read the ICF Code of Ethics, the ICF Program Accreditation Code of Conduct and the Explanation of the Complaint Process. To most effectively serve all those involved, and to assist in a just resolution, please provide the information requested on the form below.
What is the nature of your complaint?*

Code of Conduct complaint against an organization providing coach-specific education/training;Complaint concerning a coach-specific education/training program's curriculum.Both
Complainant (Individual filing the complaint)
***Please know that the ICF Coaching Education will not investigate anonymous complaints.***
Full Name:*

First NameLast Name
Title:*
Address:*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry/Territory
Daytime Phone:*
E-mail address:*
Do you speak more than one language fluently?*

YesNo
If yes, please state which language(s) you speak fluently. *
Preferred method of contact:*
Please select your time zone:

Information regarding the organization involved in the complaint
Name of the Accredited Organization:*
Name of the ICF accredited organization's coach-specific education/training program:*
Is this education/training program a Level 1 (formerly ACSTH), Level 2 (formerly ACTP), Level 3, or CCE? *
Organization's Website:
Contact e-mail address for this organization (if known):
Address (if known):

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry/Territory
Daytime Phone:
Please know that in order to file a complaint regarding a coach-specific education/training program, the organization that offers the education/training program must be accredited by ICF.

Please click here to see what ICF will and will not investigate.
Information and documentation outlining the relationship
What was your relationship with this organization at the time of the alleged breach?*
Please upload verifiable proof of the above documented relationship: (invoice, certificate of completion, etc...)*

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Are you enrolled in a education/training program being delivered by this organization?*

Yes, I am currently enrolledNo, I was enrolled at one time by not any longer.I have never enrolled in a education/training program offered by this organization.
Date of enrollment:

MonthDayYear
When did you complete/withdraw from the program?

MonthDayYear
Have you completed any training hours with this organization to date?*

YesNo
Number of education/training hours completed with this organization to date:*
Did you sign an agreement or contract to enroll in this education/training program?*

YesNo
If yes, you will be given an opportunity to upload your documents at the end of this form.
Information regarding the specific allegations
ICF Coaching Education Accreditation Code of Conduct (https://coachingfederation.org/app/uploads/2019/10/ICF-Code-of-Coduct_Oct2019.pdf) standard(s) that allegedly were breached by the coach-specific training organization named in this complaint:*
Who was involved in the alleged breach of the ICF Accreditation Code of Conduct?*
When did these events take place?*
Where did the events occur?*
Specifically, what happened?*
In the field provided, please detail the specifics of your complaint against the curriculum this organization is offering:

Action taken to resolve the disagreement
What resolution alternatives have you and the organization discussed to date?*
State below any other actions you have taken to resolve this complaint and the outcomes:*
By submitting this complaint, what are your outcomes request from this process?*

Upload supporting documents
Instructions

1. Provide a document name (short display name for the document);
2. Browse your computer files for the document(s) you wish to upload;
3. Click the upload button;
4. Use the additional upload fields for the remainder of your supporting documents;
5. and, when finished upload all supporting materials, click the Next button to continue.
Document Name:
1. Supporting document:

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Document Name:
2. Additional supporting documents:

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Document Name:
3. Additional supporting documents:

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Document Name:
4. Additional supporting documents:

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Authorization to Investigate
Please complete the following authorization for us to proceed with an investigation of your complaint.

I declare the facts I have stated herein to be true and the supporting documents submitted to be authentic to the best of my knowledge and belief. I further declare that I am filing this complaint in good faith and upon reasonable belief and that the complaint is not being filed for the purpose of harassment or embarrassment of the parties named. If after review ICF reasonably determines that my complaint is based upon false or misleading information and/or documents, I understand that my complaint will be dismissed with prejudice and that I may be subject to sanctions as reasonably determined by the ICF. If the complaint is deemed incomplete or insufficient in its allegations, the ICF, in its reasonable discretion, may reject the complaint and return it to me for completion or further supplementation.

I hereby authorize the ICF, ICF staff and the members of the ICF Coach Training Board to review and communicate the complaint and supporting documentation to the Coach and/or Organization identified in my complaint. I further acknowledge that I have read, acknowledge my understanding of, and agree to be bound by the following:

(1) the ICF, its officers, directors and staff, cannot guarantee any outcome, and are therefore held harmless of any claim arising out of this complaint;

(2) the ICF is not a court of law and cannot impose monetary awards or provide injunctive or other relief, but can provide certain remedies (such as, by way of example, requiring the coach named in the complaint to take certain trainings) and certain sanctions (such as, by way of example, suspending or terminating an organization’s approval/accreditation with the ICF); and

(3) the ICF and anyone associated with the Complaint Process cannot act as my attorney or advisor.

I acknowledge and agree that a copy of this complaint and all other supporting documents I submit will be disclosed in full to the Organization I have named in the complaint. In the event that the Organization identified by me in the complaint is not an ICF accredited/approved organization, I understand that the ICF has no authority to pursue the complaint or an investigation of the same, nor can ICF compel any action or response from the named Organization. In that event, ICF will notify me in writing. Where the Organization I have named in the complaint is subject to the authority of the ICF, the Organization will be provided with an opportunity to review and respond in accordance with established Program Complaint Process procedures.

I further acknowledge my understanding that this is a confidential process and not a legal proceeding. I agree to at all times while my complaint is pending promptly and in good faith cooperate with the ICF in its investigation of the complaint. I will be advised of the outcome and any remedies or sanctions, if so imposed on the Organization that is the subject of the complaint. I further understand and agree that I will not be provided access to the reports, notes, findings or other written documents relied upon and which were generated in connection with the investigation and deliberation on this matter. ICF staff and the ICF Coach Training Board shall be authorized to review any and all documents, statements, notes or other records submitted by me or by the Organization named in my complaint and/or which are obtained or developed in the course of the investigation and deliberation on this matter.

By filing this complaint against the Organization named, I hereby knowingly and voluntarily waive my right to confidentiality as it relates only to my interactions with the named Organization.

The ICF’s Program Complaint Process and the contents of this complaint are intended to be and remain confidential in nature. Notwithstanding that presumption of confidentiality, I understand and agree that some facts and information derived from my complaint, the investigation of the same and the findings may be disseminated and used by the ICF for educational and training purposes only. Prior to any education or training related dissemination and use, the ICF will undertake reasonable and good faith efforts to protect the identities of the parties and to remove those references that may identify or be used to identify the parties, as well as confidential information contained in the records.

I have read the above and agree to be bound by the same.
Signature of complainant (Please use your mouse cursor to sign in the space provided):
Full Name:*

First NameLast Name
Signature Date:*

MonthDayYear
Should be Empty:

ICF Coaching Education Accreditation Formal Complaint Submission Form

Complainant (Individual filing the complaint)

Information regarding the organization involved in the complaint

Information and documentation outlining the relationship

Information regarding the specific allegations

Action taken to resolve the disagreement

Upload supporting documents

Authorization to Investigate